Returns, Exchanges, and Refund Policy
We want you to have a hassle-free shopping experience. If you’re not satisfied with your purchase, here’s how we can assist:
Eligibility for Returns or Exchanges
You may return or exchange any product within 7 days of delivery if it meets the following criteria:
- The product is incorrect, incomplete, defective, or damaged upon delivery.
Conditions for Returns
To ensure a smooth process, please note:
- Items must be returned with their original tags, packaging, and all included components.
- Returns may be rejected if the policy is misused or if the product is returned in an ineligible condition.
How to Initiate a Return or Exchange
- Contact us at [your contact email/phone number].
- Provide your order number and details of the issue.
- Follow the instructions provided by our team to create your return request.
Once your return request has been created, our customer care team will guide you on how to ship the product/item back to the original location. Depending on the situation, you will need to take your product/item to the nearest drop-off point. Please note, there is no pickup service available.
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within [your timeframe, e.g., 5-7 business days] to your original payment method.
Important Notes
- Shipping costs are non-refundable unless the return is due to our error.
- MokyProPakistanOfficial reserves the right to update or modify this policy without prior notice.
